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Business Hotline:
0755-28072022

After-sales service content

Customer satisfaction is our job and responsibility, Quality is the product of life, credit is the fundamental business, Product qualification is not a standard, customer satisfaction is the purpose, Since the user purchase date, the company will provide users with quality service

1、Professional and thoughtful service

After-sales service engineer will use the machine training and guidance until the operation is so familiar

2、All in accordance with user requirements for training and guidance, until the user satisfaction and signed to confirm, service engineers can leave
二、Efficient after-sales maintenance services

1、Regular visits, life-long maintenance services, the company has a 24-hour service hotline

2、If you have any questions, we will provide the prompt and timely service as soon as possible. If we can not arrange the service temporarily, we must give a clear reply

3、Our service engineers will conduct regular visits to your machine, overhauling and maintenance, troubleshooting various issues, timely feedback your comments and suggestions

4、All of our plastic users, we will provide life-long service, free of charge during the warranty period all the costs, the only part of the cost of insurance coverage and reasonable labor costs
三、Strictly improve the service quality management

1、Our company has a full range of spare parts warehouse, spare parts to protect the timely replacement and maintenance needs

2、Company professional engineers regularly visit; develop a sound customer profiles, understand your needs, in order to provide timely services

3、If due to improper operation or fault causes controversial, resulting in the machine can not operate normally, we will take the principle of the first warranty

四、pre-sale service

1、Provide product technical advice, technical support and personalized design

2、From the plant design, construction supervision, equipment commissioning until normal production to provide customers with a systematic overall solution

五、Sale of services

1、Provide product training, product maintenance and precautions training, product details, personalized needs design, production line design and other professional services
六、After-sales service

1、Spare parts supply: In our company with spare parts warehouse, timely and convenient. Express or home delivery, the warranty period fee 

2、Response within 1 hour, within 24 hours to customer service

3、Product warranty period, free; warranty repair, free working hours fee

4、Other services: Provide free design of plant, equipment, hydropower and other design injection molding process diagnosis, design; according to company regulations on time for customer visits and regular maintenance of equipment

5、On duty call:0755-28072022